"Thank you for calling [my store] how can I help you?" I answered the phone at my cash register, preparing to simply list our store hours as that is the most commonly asked question over the phone.
"Yes sir, I have a question about a product." Her elderly voice was cheerful, and full of the warmth of a freshly baked batch of cookies. "Now I am not sure what it is called, but I saw it while I was on vacation in Florida. We go to Florida every year you see, my husband and I. Well the kids are there you see..."
This was going to take a while. The line at my register was filling up quickly. There was nothing else for it; I tucked the phone on my shoulder and tried to ring up the sales while she told me of her vacation to sunny Florida.
"It is SOOo nice down there, and the people are so friendly. It's just always nice to see the ocean too you know."
Good! She paused for a breath! "Was there a product you were looking for Ma'am?"
"Well now I was just getting to that part. See my Cousin and I were walking around and looking at these shops. They have the cutest shops down in this little town..."
Much, later I finally tuned back in to hear her say "So I'm really not sure what you call it, I just know it works REALLY good with seashells. Do you have any of that?"
"Let me transfer you back to the craft department. I am sure someone back there can help you specifically with that question."
"Why thank you sir! You have a good day!"
My sincerest apologies to whichever coworker of mine took that call.