Customer Assist

"Excuse me I have a return."

I looked up from the current customer I was working with to see a woman standing several feet away holding up a bag.

"That's fine Ma'am. Just step in line and I will be with you in a moment." This of course wasn't exactly accurate as we were swamped at work and my line was fairly long. Still, what else do you say to the person who waves to get your attention while clearly not getting in line?

"In line? I have to WAIT in line?"

"Yes Ma'am." I returned my current customer.

The woman went to the back of the line, but I could hear her voice carrying over the rest of the conversation in the store. She hadn't finished her rant to the people around her by the time she reached my counter again. Much to the chagrin of everyone around her, she still steamed on.

"And that's ANOTHER thing about this, I wasn't really asking if I had to wait. He didn't need to just respond like that. I just wasn't sure WHERE I was supposed to go. There are so many lines here! It's just not right."

"Right. There." The exasperated woman in line with her pointed above my head to the oversized sign hanging above my head:


RETURNS/EXCHANGES

Bless you woman...bless you.