"I hope you can help me," the woman on the other end of the phone said, "I was just at your store over in [a nearby city] and it was just awful. I am driving to shop over at your store now. Listen, your "ladybug" brand items are on sale this week, but you don't carry the "ladybug" vinyl. You have a different brand. I want your vinyl at the sale price. You know the head of that department wouldn't give it to me? That is so ridiculous! I went all the way up to their store manager and even he wouldn't give it to me at the sale price."
"Ma'am, let me make sure I am on the same page as you. Currently, the "ladybug" brand is having a sale—but we don't carry the "ladybug" brand vinyl, so you want a different brand to be included in the sale."
"That is correct! I am on my way to visit your store to get them now."
"I'm sorry, we can't do that. All the sales are determined by our corporate office—"
"What do you mean you can't?! The SIGN IS HANGING RIGHT IN FRONT OF THEM!!!"
"The sign specifying the "ladybug" brand sale? Well I can't speak for how the other store is laid out, but in our store it is actually on the panel just to the left—"
"Oh I can promise you IT IS hanging right in front of the vinyl, and I don't like much being called a liar! I am going to need to speak to your manager IMMEDIATELY!"
"Yes, Ma'am, I will transfer you right now. You have a good day now."
And that boys and girls, is just another reason as to why I will never be a Retail Manager.