"Thank you for calling," my coworker answered the phone, "How can I help you?"
"Yes honey, I am looking for a particular item in your store, I just need to see if you carry it and see how many you have."
"Okay Ma'am, what is this item?"
"It's a—oh, hold on a second will ya? 9-1-1 what's your emergency? Uh-huh..."
Because, you know, it's totally acceptable to call a place of business and put them on hold while you sort through your own work of saving people's lives.